Shipping & Delivery

Last updated: September 11, 2026

Where we ship

We ship to street addresses in the United States. We cannot currently ship outside the United States, and we cannot deliver to addresses we are unable to hand a parcel to.

What shipping costs

Nothing. Shipping is free on every order, with no minimum. The price you see on the product page is the price you pay, plus any sales tax that applies, which is shown at checkout before you confirm.

How long it takes

Processing

1–2 business days from the moment the payment clears. Orders placed on a weekend or a US public holiday start processing the next business day.

Transit

3–7 business days within the United States once the parcel is handed to the carrier.

These are the times we work to, not a guarantee: once a parcel is with the carrier, its progress is in the carrier’s hands.

Tracking

When your order leaves us you get an email with a tracking number. If it has not arrived within 24 hours of that email showing as sent, check your spam folder first, then write to us.

If the address is wrong

Please check the address before you confirm. If you spot a mistake, email hola@saccro.com straight away with your order number — we can usually correct it while the order is still processing. Once a parcel has shipped we cannot redirect it.

If a parcel comes back to us because the address was incomplete or nobody could receive it, we will refund the order minus the cost of the return. If you would rather have it sent again, we will send it again and ask you to cover the second shipment.

If a parcel is lost

If tracking has not moved for seven business days, write to us. We will open a claim with the carrier and, once it is resolved, send a replacement or refund you.

If a parcel arrives damaged

Tell us within 7 days of delivery at hola@saccro.com, with your order number and photographs of the pouch and the outer box. We will replace it or refund it, and you will not need to send anything back.

Storing it when it arrives

Panela draws moisture. Keep the pouch closed, dry and away from direct sun, and it stays loose and spoonable.

Questions

Write to hola@saccro.com with your order number and we will answer within 1–2 business days. See also our Returns & Refunds policy and our Terms of Sale.